QUESTION: My PC doesn’t respond properly to my keyboard “Enter” key or mouse. So I may have to hit Enter twice, and almost always have to hit the mouse’s left key twice to stop things from scrolling. I’ve swapped the mouse out with another and changed keyboards, but that has not helped. My PC was infected with some malware before this happened, not sure if it’s related. Can you offer suggestions on what I might try? I have a Dell running Windows 10 Home. Thanks much!
ANSWER: You don’t mention if this is a laptop or a desktop. I’ve seen this problem with laptops, but never with desktops. It could be that you’re pressing hard with the palms of your hands on either side of the mouse pad. Most Dell models don’t have really good support under there, and that often warps the mouse pad and keyboard enough to cause odd stray signals. Simply teaching yourself to lift your hands off the keyboard as you type (which is both better for the computer and better for your hands) may fix that if you haven’t had significant permanent warpage. It could also be that your left thumb is touching the mouse pad while you type, and that’s causing some conflicting signals.
Assuming it’s not that, there are a couple of things that you can try. Some Dell models have a little pointing stick that looks like an eraser nub, usually amid the G, B, and H keys. It is usually either gray, black or blue, depending on the Dell model you have. If yours has that, you need to make sure it’s turned off (unless, of course, you use it). There’s a touchpad…
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