Suddenlink customers rushed to the store on South Clack Street on Tuesday to get digital set-top boxes, causing a traffic jam in the drive-thru pickup line that required police assistance.
Yet the second location where customers could pick up the set-top boxes — Shotwell Stadium’s parking lot — had virtually no one in line Tuesday afternoon.
Cable customers who didn’t get the boxes lost service on some televisions Tuesday.
Suddenlink recently completed an upgrade of Abilene’s television lineup to all-digital technology, said Janet Meahan, spokeswoman for Suddenlnk’s parent company, Altice USA.
“As part of this all-digital network investment initiative, the company has introduced superior picture and sound quality, added new TV channels, and introduced a new lineup that groups channels in a way that makes it easier for customers to find various types of programming — sports, news and other types of entertainment,” she said.
The upgrade requires customers to have digital set-top boxes. Suddenlink offered two set-top boxes free for two years for customers with TVs without a set-top box.
Customers could order the set-top boxes online, visit the local store at 902 S. Clack to pick them up or call to have them shipped to their homes.
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