Kaiser Permanente’s new medical office building, which opened Tuesday, is a nod to the city’s past and the medical company’s future.
The 28,300-square-foot building on Imperial Highway in La Habra that representatives call a high-technology office is the first such facility to be built in Orange County.
It’s also the benchmark for how future Kaiser medical office buildings will look and be operated, said Jennifer Yang, La Habra Medical Offices’ manager.
“It’s going to be a learning curve,” Yang said. “We are trying every concept.”
Some of the concepts: being able to check in to an appointment from your smartphone 24 hours in advance, similar to checking in for a flight; self-service pay kiosks; and service representatives approaching customers as they walk into the building instead of a member standing in line waiting for a receptionist.
With a growing number of Kaiser members in North Orange County, it is hoped that the location of this office will reduce the crunch on Kaiser’s Brea medical facility, Yang said.
“We have about 50,000 people that use the Brea medical office,” Yang said. “We are hoping to move members from there to this office instead, since they live in this area.”
The city has been encouraging medical-related business to come to La Habra because they offer local jobs and services, said Andrew Ho, director of community and economic development.
“This new facility will bring more jobs to the community,” Ho said. “It also increases the daytime population in the city, which will drive more people to local restaurants and make the city more attractive to new…
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